Contact Us

Information Security

GDPR

The EU General Data Protection Regulation (GDPR) comes into effect on 25 May 2018 replacing the Data Protection Directive (DPD).  As a provider of hosted services, we are committed to maintaining the highest standards of information security.  

At Adepteo we have been preparing for this for some time and to ensure compliance we have undertaken a number of actions:

  • We have assigned a dedicated resource who is a specialist in both risk management and business processes;

  • We have completed a full audit of both our systems and the data that is received and held.  Along side this exercise we have completed a number of Data Impact Assessments (DIPAs) the results of which have been reviewed and have been incorporated into our standard risk assessments.

  • We are in regular touch with the Information Commissioner's office where appropriate

Privacy Policy

Adepteo are committed to keeping your information secure and managing it in accordance with current legislation.  Adepteo only collect information that is necessary for us to fulfil our commitments to you the customer.  We keep to a minimum the information that we hold.  Any data that we do hold  enables us to:

  • provide our services to you;

  • respond to any enquiries / queries you may have;

  • manage our relationship with you; and 

  • meet our legal obligations.

In general, we would not give your information to third parties, there are however some exceptions such as compliance with any applicable laws and government requests or to operate a 999/911 Emergency Services service.

At Adepteo we take security seriously and are happy to answer any questions about our privacy policy.

Call Recording

Adepteo record some of the calls we receive in order to be able to listen to conversations again.  This can be particularly useful when helping to diagnose a technical problem, this also allows our staff to go over conversations several times without having to disturb a customer.  

Calls are recorded and stored in our secure Adepteo cloud, which is managed, maintained and hosted by Adepteo 

Cookie Policy

Some cookies are known as essential cookies and are a requirement for the operation of our site and services.  For example, these cookies allow users to log in to our user interface and make changes to their service or account, add items to their shopping cart and provide web-based customer services via live chat applications.

Users of our website and services have the option to disable these cookies in their browser but will no longer be able to access their account or configure their services.

These cookies will remain on your device after you have left our website. These cookies help us identify you as a unique visitor these cookies do not contain personal information, and cannot be used to identify you in any way.

We use Google Analytics to collate statistical information about our website. Google Analytics uses cookies to help us to analyse how users use the site.  For more information about Analytics cookies, please click on the following link:

http://www.google.com/analytics/learn/privacy.html

Removing Or Blocking Cookies

Adepteo Ltd will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies on this or any other website, you can do this by making changes to your browser settings.

For more information about removing or blocking cookies visit http:// www.aboutcookies.org this site contains information on how to block or remove cookies from most web browsers.