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IVR for Taxi Bookings

The Adepteo Interactive Voice Response (IVR) engine is designed to improve efficiency, provide a better customer experience and free up operators so that either fewer operators are required or more calls can be handled.  Typical Adepteo IVR functions include the following:

  • Make a booking;
  • Checking booking status;
  • Cancel a booking;
  • Speak with the driver; and
  • Talk directly to an operator.

These functions depend upon the facility of the taxi dispatch system to support the Adepteo IVR.  The Adepteo IVR is designed to improve efficiency, 

For further information please contact Adepteo.