A step-change in the management of taxi businesses worldwide is the predicted outcome of a ground-breaking new partnership. The world’s leading cloud-based taxi dispatch system iCabbi has joined forces with award-winning VoIP communications solution provider Adepteo. The deal brings Adepteo’s unique management reporting technology to iCabbi, giving taxi firm managers insight into customer behaviour as well as control over the real-time performance of staff and systems.
The iCabbi technology, having swept the UK and now entering the US, provides taxi firms with white labelled mobile booking applications, a website builder and open source booking engine. The new partnership dramatically enhances the offering to taxi firm managers with Adepteo’s web-based telecoms system, the Adepteo IVR (interactive voice response) package and management dashboards developed specifically for the taxi industry. Taxi firm managers will have access, for the first time, to business critical information on the performance of their call handling staff and the effectiveness of the IVR system.
The Adepteo dashboard can display both historical and real-time call management data. This gives management a deep insight into customer behaviour and the performance of teams and individuals by allowing management to set minimum standards for performance which staff can be measured against.
Adepteo has a long track-record of providing successful solutions to the taxi market and developed this solution in close consultation with a number of leading firms. The taxi sector also values the flexibility that VoIP brings in enabling rapid upscaling as demand requires. Data is hosted in multiple UK data centres, with a US data centre to follow, providing the ultimate security and business continuity for users wherever they are based.
Managing Director of Adepteo, Carl Taylor, said of the partnership: “This is a hugely important development for Adepteo and signals a logical next step for our business, having been active in the taxi market for a number of years. We are delighted with the support and co-operation of our partners, iCabbi, in developing this unique solution for taxi firm managers and look forward to helping transform the taxi trade in the EU and USA.”
Managing Director and founder of iCabbi, Gavan Walsh added: “iCabbi are really excited about the partnership with Adepteo. The Adepteo solution is incredibly easy to implement and it adds real value to our offering. We are already seeing a rapid uptake in the number of users in the US and are looking forward to rolling out the technology in the UK and overseas.”
NOTES FOR EDITORS:
For further information please contact:
Business Development Director
24 Market Street, Tottington, Manchester, BL8 4AD
T: 0330 122 2300
F: 0161 710 3019
Adepteo specialise in providing telephone services for business users regardless of size and shape. Working with a wide range of businesses from start-ups to large organisations, Adepteo has helped customers grow from a few phones to over 100 users in a matter of months. Adepteo has a particularly strong record in:
The Taxi sector
Adepteo’s taxi management solutions provides metrics such as:
Percentage of all inbound calls answered / abandoned by the caller
Percentage of inbound callers who abandoned and then called back
Average wait time before hanging up
Analysis of teleops performance
Ratio of IVR to teleop answered calls
Number of calls outside predefined time limits
iCabbi is the world’s leading cloud-based taxi dispatch system. iCabbi offers scalability to thousands of vehicles and is hosted and driven by the world’s safest and most powerful infrastructure. All business data is backed up 24/7/365 across multiple servers and geographical locations.